Frequently Asked Questions
How will I know my order has been processed?
You will receive a confirmation email containing the details of your transaction. The email will include a list of the items purchased as well as the total purchase amount. If you did not receive your order confirmation email, please email us at email@example.com or call 602.773.6911.
How long will it take for me to receive my order?
Orders are generally shipped out within 1 to 3 business days of the order date. Shipping within the US typically takes 2 to 7 days with UPS Ground. If you have selected a delivery method other than UPS Ground, or if you have questions about your order, please email us at firstname.lastname@example.org or call 602.773.6911 for more information.
How do I know my purchase will be a secure transaction?
Our e-commerce website is equipped with 128bit SSL security. We are also a PayPal verified merchant. Please contact us at email@example.com or 602.773.6911 if you would like to place your order through PayPal.
What sort of warranty is offered on MultiTable Bases and Table Tops?
We offer a limited 2 year warranty from the date of purchase on any defective materials, workmanship, moving parts and on the steel of MultiTable Bases.
Are the MultiTable products guaranteed?
We offer a 30 day, money back guarantee. If, within 30 days of your purchase, you decide the MultiTable product is not for you, you may return or exchange your order.
Please note: product must be in sell-able condition upon return.
How much weight can the MultiTable Bases support?
Manual ModTable Base = Dimensions & Specs
Electric Mod-E Base = Dimensions & Specs
Electric L-Shape Base = Dimensions & Specs
Manual Extended ModTable Base = Dimensions & Specs
We recommend distributing the weight evenly over the Table Top, i.e. computer, speakers, will help to guarantee smooth operation of the MultiTable Bases.
What are our MultiTable Bases made of?
Our Bases are made of powder coated, rolled stamped steel.
What are our Table Tops made of?
Our tops are made of commercial grade particle board and finished with a high pressure laminate.
I'm interested in using a table top of my own. Is this possible?
The MultiTable Bases can be purchased separately.
Important: There are table top dimensional requirements that must be met if using your own top. Please refer to the Base only product page you are interested in for the dimensional requirements. Also, please feel free to email firstname.lastname@example.org or 602.773.6911 for more information.
What are my shipping options?
We typically offer UPS Ground on orders placed through our website. However, we have various shipping options available to you. Rates for Freight Shipping are determined at the time large orders are placed. For more information, please contact us at email@example.com or 602.773.6911.
What are our Flat shipping rates?
|PRODUCT NAME|| UNITED STATES
|| ALASKA & HAWAII
| ModTable Base
| Mod-E Base
| Extended ModTable Base
| MiniMod Base
|90 Degree Base||$0.00||$239.00||$179.00|
| MiniMod Top
| Small Top
| Medium Top
| Large Top
| XL Top
| 90 Degree Top
| Keyboard & Swivel Mouse Tray
| CPU Holder
| Single Monitor Arm
| Dual Monitor Arm
| Wheel Kit
|Treadmill (LD, MD, or HD)*||$150.00*||Contact Us||Contact Us|
*Flat rate shipping for all treadmills is curbside only.
Do we offer International Shipping?*
Yes! We will ship your order to the destination of your choosing. For an international shipping estimate, please contact us at firstname.lastname@example.org or call 602.773.6911.
Please Note: All flat rate shipping costs outside of the Contiguous US do not include duty or tax. Payment for these fees is the sole responsibility of the customer.
Can I pick up my order to save on shipping?
Of course! We are located in Phoenix, Arizona. We will need to process your order over the phone. Please call us at 602.773.6911 or email us at email@example.com so we can arrange a pick up date/time and location.
What is your return policy?
We have a 30-day, 100 % Satisfaction Guarantee. If you receive your MultiTable product(s) and decide it is not what you are looking for, please send it back and we will give you a full refund. We ask the product be in its original packaging, and is in sellable condition. Simply email us at firstname.lastname@example.org or call 602.773.6911 for a return authorization number.
Please note: shipping and handling costs are nonrefundable.
What is your exchange policy?
We have a 30-day, 100 % Satisfaction Guarantee. If you receive your MultiTable product(s) and decide you would like to exchange it, please contact us at email@example.com or 602.773.6911 for an exchange authorization number. We ask the product be in its original packaging, and is in sellable condition. Upon receipt of the exchanged item(s), we will promptly send the replacement(s).
Please note: shipping and handling costs for original item(s) are nonrefundable. Buyer pays for shipping and handling costs of replacement item(s).
What should I do if my order was damaged in shipping?
We want you to be satisfied with your purchase. If your MultiTable product is delivered with obvious signs of damage, please refuse the shipment, and the damaged product will be sent back to us. Otherwise, contact us at firstname.lastname@example.org or 602.773.6911 for instructions on replacing the damage item(s). Upon receipt of damaged item(s), we will promptly ship the replacement(s).
I would like to carry your products in my store; how do I begin the process?
Please contact us directly at email@example.com or 602.773.6911 for information about becoming a dealer.
Resetting Mod-E Base
If your base loses power, it will not raise up and will only go down very slowly. To reset your base:
1. Press the down button. The base will go down very slowly.
2. Hold the down button until the base reaches the very bottom.
3. Continue holding until you hear two clicks.
4. Your base is reset and ready to use as normal.
Correcting wobble in Mod-E/ModTable Base
1. Turn the table upside down on a flat surface.
2. Make sure the bolts that attach the feet to the legs are fully tightened.
3. Loosen the bolts that attach the top supports to the leg. Make sure the top supports are level and flush against the table top, then re-tighten the bolts.
4. Ensure the table top is fastened securely to the base.
Uneven legs on ModTable Base
1. There are two set screws on each side of the drive shaft. Loosen all four set screws on the drive shaft using the mid-sized Allen wrench provided.
2. Adjust the right leg of the base so that it is level with the left leg of the base.
3. Tighten all four set screws.
4. The base should now be level and ready to use as normal.