Most standard orders are shipped within 10-14 business days. As an exception, some orders, depending on quantity, availability, customizations, etc., may require a longer lead time. Shipping within the 48 contiguous states typically takes 2 to 7 business days. For additional information on alternative delivery methods, or if you have questions about your order, please email customerservice@multitable.com or call 602.773.6911.

Orders shipped via freight means the order will arrive packaged on a pallet. All freight orders automatically include the service Notify Prior. Additional services, such as Lift Gate and Inside Delivery, are available at an additional expense.

Available Freight Services:

• Notify Prior to Delivery: The freight carrier will call 24-48 hours ahead to schedule a delivery window.
  • This service is included with all freight orders
• Lift-Gate Service: The freight driver will place the pallet on a lift-gate and lower the pallet to ground-level. This is a curbside delivery service only. Freight drivers will not move the pallet to any other location. It will be the customer’s responsibility to move the pallet, or remove the product(s) from the pallet into their own location.
  • Lift-Gate Service will be an additional cost.
• Inside Delivery Service: The freight driver will move the pallet from the truck (if a loading dock is available) or from the lift-gate to the nearest, most accessible building entrance. Inside delivery does not include delivery to a specific room within a building, delivery up stairs, nor delivery to a specific location via an elevator.
  • Inside Delivery Service will be an additional cost. Please contact customerservice@multitable.com or call 602.773.6911 if this service is required.

If you require additional freight services, please contact us for rates at info@multtiable.com or call 602.773.6911.

Most deliveries take place without any incident. However, in the event product is damaged (including concealed damage) or lost during shipping, please follow the steps outlined below:

Product Damage:

1. Take photos of the outside and interior packaging. While packaging may not show damage, a photo of the packaging is required for replacement product. Packaging photos are also required for concealed damaged.
   1. Concealed damage is when the packaging does not appear to be damaged, but a product inside is damaged.
2. Inspect packages for any damaged or missing parts, even if you are not assembling the product right away.
3. Take photos of any damage to the product.
4. Count product parts received to ensure all pieces are accounted for. Match the quantity of parts against the assembly manual.
5. Send all photos and the original order number to customerservice@multitable.com with a description of the damage. Once we receive the email, a customer service representative will be in touch with you shortly.

Lost/Package Not Delivered:

1. Please contact customerservice@multitable.com or call 602.773.6911 with your order number and a list of products/packages that are lost/not delivered.

Most deliveries take place without any incident. However, in the event product is damaged (including concealed damage) or lost during shipping, please follow the steps outlined below:

Product Damage

1. 1. INSPECT FOR DAMAGE BEFORE SIGNING RECEIVING PAPERWORK!
   2. Take photos of each pallet packaging. While pallet packaging may not show damage, a photo of the pallet packaging is required for replacement product. Pallet packaging photos are also required for concealed damage.
      1. Concealed damage is when the packaging does not appear to be damaged, but a product inside is damaged.
   3. Inspect pallets for damaged or missing product. Freight companies are required to allow the recipient to inspect the shipment. While each company’s time limit may vary, it is important the recipient inspect the shipment, even if the recipient is unable to unwrap every pallet at that time.
   4. Take photos of any damage (product, pallet damage, etc.).
   5. Notate damage on both the driver’s and recipient’s copy of the freight bill (aka BOL/freight bill). Be as detailed as possible.
   6. Count product received to ensure product is not missing. Should product be missing, cross out the quantity on paperwork and notate the actual quantity received.
   7. Ensure BOTH the driver and the recipient sign the receiving paperwork with the damaged notated.
   8. Send all photos and the original order number to customerservice@multitable.com with a description of the damage. Once we receive the email, a customer service representative will be in touch with you shortly.

Of course! MultiTable is located at: 2255 W Desert Cove Ave., Suite E Phoenix, AZ 85029. All local pickup orders must be processed over the phone. Please call our height adjustable standing desk experts at 602.773.6911 or email customerservice@multitable.com to place a pick up order.

Absolutely! We can ship your order to the destination of your choosing. For an international shipping estimate, please contact our standing desk team at customerservice@multitable.comor call toll free at 855-469-6858.

**Please Note: All flat rate shipping costs outside of the contiguous U.S. do not include duty or tax. Payment for these fees is the sole responsibility of the customer.

The shipping method will be based on the products added to cart. Any orders with Large, Extra Large, or L-Shape Table Tops will be shipped via freight on a pallet. Orders that ship small package are provided with the services available to their requested delivery address upon checkout. Expedited freight is also available. For more information, please contact us at info@multitable.com or call 602.773.6911.